STUDENT SERVICES ASSESSMENT

The goal of the Student Services Assessment as conducted by the Ferrilli Information Group (FIG) is to evaluate the institution’s current delivery of services to students and identify areas for enhancement. Ferrilli Information Group will conduct interviews with staff and students in order to evaluate levels of efficiency and key areas where short comings exist.  The FIG assessment team will utilize a variety of methods including individual interviews, group interviews, student focus groups, and observation techniques to create a comprehensive Road Map for Success for the institution.

How do we do it?

During a typical Student Services Assessment, Ferrilli Information Group will do the following:

• Conduct a pre-visit conference call with the appropriate stakeholders to identify goals and objectives
• Interview senior administrators
• Interview departmental managers
• Interview departmental staff
• Review and evaluate any current metrics used to quantify traffic flow, peak periods, timeliness of response, accuracy of responses
• Review current Datatel usage and level of manual work being conducted
• Review amount of work being conducted outside of Datatel by staff
• Review entire enrollment process
• Evaluate current use of self service options for students and staff
• Conduct student focus group to obtain student areas of satisfaction and weakness
• Conduct mini-observation sessions of staff interaction with students

What do we provide?

Your institution will be presented with a comprehensive Road Map for Success that details our findings and highlights areas that we determine can be enhanced. We realize that the overall goal of the institution is to provide students with the most efficient and personalized level of service possible.